(These two modes are sometimes called Type 1 and Type 2 cognitive processes.) People in a more deliberative frame of mind, the researchers theorized, would be more likely to resist the temptation to break rules to make their lives easier.ĭerfler-Rozin, Moore, and Staats first tested this hypothesis in a mortgage application-processing unit of a Japanese bank. Staats, an associate professor of operations at the Kenan-Flagler Business School at the University of North Carolina in Chapel Hill, hypothesized that changing the order of tasks that employees do so that they experience more variety might induce the workers to switch from a more “automatic pilot” cognitive-processing mode to one involving more deliberate thinking. Smith School of Business, Celia Moore, an associate professor of management and technology at Bocconi University in Milan, and Bradley R. Rellie Derfler-Rozin, an assistant professor of management and organization at the University of Maryland’s Robert H.

The secret? Creating more variety in the order in which employees perform tasks - even without changing the tasks. However, a new study suggests that a surprisingly simple technique can improve employees’ compliance with organizational rules. Unfortunately, previous research has found that employees often break company rules, and that can have negative consequences for their employers. S.C.Organizations set rules for a reason - whether that reason is safety, ethics, fairness, quality, or efficiency.The Best Business Schools for Technology.The Best Business Schools for Social Impact.

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